Call-flow sequences

Understand the tool, prepare its settings and check how it behaves in your call flow.

What a sequence does

A sequence runs a chosen series of actions in order. The portal supports combinations of keypad tones, uploaded recordings and SMS actions. This extends an IVR call flow; it is different from call hunting, which tries answering destinations in order.

Prepare the steps

Write the intended outcome first, prepare any audio files and identify the keypad tones or messaging action needed. Create the ordered steps under Services → Sequences, then connect the sequence to the appropriate call path where supported.

Check each stage

Test the complete sequence rather than only its first action. Confirm audio plays clearly, keypad tones reach the intended system and messaging is enabled for the relevant number. A completed call-flow step does not itself prove that an SMS was delivered. Review rates and account permissions before using it live.

Tools depend on your enabled account permissions. Ask support if an option is unavailable or you need a configuration review.