37D Communications

Latest news & announcements

Service developments, useful features and updates as we streamline communications.

37D update · 6 October 2026

One main system. Continued access.

We are streamlining the site, service information and portals toward one main experience. Existing reseller and wholesaler portals remain functional during the transition.

Our focus includes AI receptionist services that partners can market and sell. Activation and customer-specific configuration are confirmed separately.

Communications platform archive

Historical platform announcements, rewritten for 37D customers. Dates record the original platform announcement, rather than a 37D launch. Older prices, promotions, integrations and availability may have changed. Ask support to confirm what is enabled for your account.

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2026-07-29

SIP Trunking is now interoperable with Cataleya Orchid

SIP trunking interoperability was validated with Cataleya Orchid Link SBC. This adds an option for compatible business voice deployments; integrations still need individual configuration.

2026-07-09

AI calling: AI Voice Agents

AI Voice Agents entered open beta on July 8. Incoming callers can receive answers and be routed to a team. Ask 37D about activation, training and pricing; the original launch promotion has ended.

2026-02-25

Alcatel-Lucent Enterprise and communications platform announce mutual certification and Rainbow

Rainbow Hub interoperability certification expanded the available SIP deployment options. Confirm your licensing and configuration before connecting a business system.

2026-02-18

Now Interoperable with Ringotel

Ringotel interoperability provides an additional compatible softphone and unified communications option for SIP accounts.

2026-01-30

Bulk Import for Resellers

Bulk import tools were introduced for reseller administration, helping process batches of entries. This platform capability does not automatically create an onboarding workflow on the 37D website.

2026-01-22

Yeastar: SMS and MMS Now Supported

SMS and MMS integration became available for compatible Yeastar systems using an eligible phone number. Messaging registration and number support still apply.

2026-01-12

And Rainbow Hub Are Now Fully Interoperable

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2026-01-05

Is Now FS PBX Certified

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-11-21

Renews Partnership with Fanvil: New Devices Certified for Seamless Integration

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-11-02

Upcoming Pricing Adjustment Effective DEC. 1, 2025

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-10-15

New Security Update: Two-Step Email Verification Now Active

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-09-29

Multi-Tenant Locations - Organize Extensions by Location

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-09-10

Softphone Update: Multi-Account Support + Secure Calls for iOS Now Live

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-09-04

New Interoperability: Poly Lens + Poly Edge Series Now Supported

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-07-15

Softphone Now on iOS

An upstream iOS softphone was released. This is historical platform news; a dedicated 37D Connect mobile app is still planned.

2025-07-10

Now Interoperable with QueSee

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-07-08

AI Transcription Just Got Smarter

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-06-30

Reseller Announcement: Launch of Custom DNO Registry Tool

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-05-12

The communications platform Softphone

An upstream softphone was introduced. Compatible SIP applications can be used with configured accounts; this announcement is not a 37D app release.

2025-04-07

Partners with PortSIP PBX

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-03-25

Expanded 3-Digit Dialing Support Now Available in the U.S.

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-01-21

The communications platform + Integrately Integration

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2025-01-16

The platform Email to SMS

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-11-29

Customer Portal Update: Improved Porting Visibility

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-10-31

Expansion of communications platform National Routing Coverage in 29 Countries

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-08-15

Detailed Logs Now Available in Your communications platform CDR

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-07-24

New SMS Integration with 3CX

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-07-23

Public Beta Testing - Enhanced Call Quality with communications platform New Architecture

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-06-26

Automatic Top-Up with PayPal

PayPal automatic top-up support was announced at platform level. Your customer payment and top-up options depend on the billing configuration available in your account.

2024-06-19

Launches Microsoft Teams Voice Integration

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-06-05

Expanded Coverage for Canada - 750+ New Rate Centers

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-04-29

New Viking Electronics Integrations for Enhanced Security

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-04-12

Call Transcription is Now Available in 60+ Languages

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-03-22

And Wazo Integration Tailored for MSPs

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-03-04

SMS Integration between communications platform and Vodia PBX

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2024-01-30

Developer Log Repurpose

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-12-22

New Feature Alert: Delayed Transcription for Calls and Voicemails!

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-11-30

Simplified CNAM Viewing and Updating now available

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-11-30

Canada's 988 Mental Health Hotline Now Supported

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-10-27

Toll-Free Numbers for Faxing: Portability Now Available!

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-10-09

Audioconference available from the IVR

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-10-05

Google & Apple Pay Now Supported for Manual Credit Card Payments

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-09-20

25 New Canada Rate Centers for Fax Number Porting

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-09-11

4,000 New US Rate Centers for Fax Number Porting

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-09-06

Enhanced Caller ID Customization for Internal Extensions

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-08-08

Delayed Call Transcriptions

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-07-18

Important Customer Portal Update

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-06-23

SMS Messaging for Puerto Rico DIDs is now Available

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-05-29

Live Chat Improvements

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-04-18

Custom DNS Support in the platform API

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-03-31

Register your numbers (toll-free & Local) for SMS messages.

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-03-23

Improvements to International Calls Service Offering

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-03-20

Encrypted SIP URI (BETA)

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-03-01

CallerID Filtering improvement

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-02-27

Expanded Global Coverage - 60+ New Countries Added

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-02-07

Easily block undesired calls from your Call Detail Records

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-02-02

Voicemail Recording Forwarding to Multiple Emails

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-01-30

Resellers: Delete Multiple Customers at Once From Your Manage Client's Section

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-01-16

Website and Customer Portal Now Available in Spanish

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2023-01-09

Separate Port Out PINs per DID Number

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-12-16

Dialfire and Softphone.Pro Partnership Announcement

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-11-30

Bulk download call recordings

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-11-28

Customer Portal Menu Reorganization

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-11-10

E-Signatures Now Accepted for Porting

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-09-08

CallerID Filtering Enhancement

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-08-30

Custom Music on Hold Random Order

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-08-25

Infrastructure change to the platform Reseller Portal

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-08-16

Forward your SMS/MMS to Multiple Email Addresses Simultaneously

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-08-03

CallerID Filtering Enhancements

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-07-29

International Rate Deck Update Notifications

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-07-20

& Textable Partnership

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-07-20

Partnership with YakChat

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-07-18

Mental Health Hotline 988 Now Supported

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-05-24

Embedded Step-By-Step Video Tutorials

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-05-16

[Action may be required] - Toll-Free Number Messaging Requirements.

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-05-13

Rejection of Porting Documentation

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2022-04-19

SMS Portal Improvement

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-12-20

Status Page

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-08-19

Call Transcription

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-08-19

New Feature for Reseller Portal Users - Set Default Sub-Account

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-08-02

Voicemail user? the platform voicemail message limit has increased from 3 to 5 minutes!

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-07-30

Come join us and the platform special guest: Yeastar!

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-07-29

Phone book user? the platform just raised the platform limit to 1,000 contacts!

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-06-03

SMS/MMS for Whitelabel Reseller Portal Users

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-04-20

Call Recording for Whitelabel Reseller Portal Users

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-04-07

Call Parking

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-02-03

SMPP

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-01-28

Partnership with Wildix

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2021-01-21

Maximum Channel Capacity Failover

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-12-10

Partnership with Xorcom

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-12-03

Partnership with TeamMate

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-11-03

Partnership with VitalPBX

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-10-22

Toll-free SMS

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-09-29

Custom Music on Hold

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-07-22

Voicemail Transcription

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-06-30

MMS Launch & More News About communications platform

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-06-09

Virtual Fax Enhancement - Multiple Recipients

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-06-08

Portal Enhancement - Bulk Actions

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-06-02

Decommissioning work on iNums

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-05-21

Manage DID(s) Enhancement - Ability to export your settings

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-05-15

New Points of Presence in Toronto, ON

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-04-08

New Points of Presence in Chicago, IL and Montreal, QC

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-03-20

New feature - Burstable Virtual PRI / Elastic SIP Trunking

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-03-03

The platform are improving the platform server architecture

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-02-04

Partnership with Fortinet

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-01-30

Partnership with Cisco

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-01-20

Partnership with Epygi

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-01-16

Partnership with Poly

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-01-15

Launches Free Porting Across U.S. & Canada

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2020-01-06

Over 1,000 New Rate Centers in Canada!

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-12-31

Partnership with ScopServ International Inc

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-12-19

Partnership with Panasonic Canada

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-12-03

The platform Are Improving the platform Canadian Numbers Infrastructure

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-11-26

New Caller ID Regulations

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-10-16

New Features - IP & POP Call Security Restrictions

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-10-16

Partnership with Yealink

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-09-27

Over 500 New Rate Centers in United States!

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-09-20

Partnership with Vtech

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-09-18

Time-Based One-Time Password (TOTP) Authentication

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-09-03

T.38 Fax over IP (FoIP)

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-08-30

CAP Package for Resellers

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-08-29

Partnership with Snom

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-08-23

Successful Interops with Audiocodes

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-08-21

Partnership with Vodia Networks

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-08-06

Two-Step Verification

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-06-18

Call Recording

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-05-07

Call Encryption

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-03-14

The platform Are Improving the platform US Numbers Infrastructure

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-02-13

Sequences

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2019-01-23

Phone Book Groups

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2018-11-29

New features available in the platform API - Call Hunting and Audio Conferencing

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2018-09-17

The platform just launched an audio conferencing feature!

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2018-08-07

Automatic billing and more!

Historical platform update. Contact support for current availability, compatible devices and account configuration.

2018-07-17

SMS through SIP!

Historical platform update. Contact support for current availability, compatible devices and account configuration.